Shipping policy
Vesper Dream currently ships to the United States, United Kingdom, other selected European countries, and the UAE. Orders are shipped using trusted carriers, including HuaHai Express and YSD. All shipping methods include tracking.
Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery estimates begin once your order has been dispatched. Please note that these timeframes are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, public holidays, severe weather, courier disruptions, or other circumstances outside our control.
Duties, Taxes and Customs Fees
International orders, including orders shipped to Germany, France, the Netherlands, Italy, Spain, Belgium, Austria, Portugal, and Ireland, may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Vesper Dream is not responsible for customs charges or customs-related delays.
If an order is refused or returned because the applicable fees were not paid, any shipping, return, customs, or handling costs may be deducted from the refund.
Incorrect Shipping Information
Please check that your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible at support@thevesperdream.shop.
We cannot guarantee that changes can be made once an order has been processed or dispatched. Vesper Dream is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Order Tracking
Tracking details will be sent by email once your order has been dispatched. Please allow up to 48 hours for the tracking information to update.
If your order has not arrived after the estimated delivery timeframe, please contact us at support@thevesperdream.shop with your name and order number. We’ll be happy to look into it for you.